I didn't get credit for my free Calrissa's Menagerie or my $1 Reservation when I got charged after the campaign ended.
Fear not! Calrissa’s Menagerie and the $1 for the reservation will be addressed in the pledge manager. We have thorough records of all of the eligible backers who reserved. In addition, we will have a specific question in the pledge survey in case your information has changed since you signed up.
Please don’t hesitate to reach out to [email protected] if you have any questions or concerns.
Last updated: July 24, 2025 07:17
How can I get multiple All In Captain's or Quartermaster's Chests?
After you select a pledge level, you can add additional full pledges like the All In Captain’s Chest in the add-ons. Scroll to the bottom to add them.
Last updated: June 24, 2025 18:04
If I pledged the 1$ early for the Calrissa expansion, do I need to add it to my pledge for the game?
Nope! It’ll be added in the pledge manager after we end the campaign. And if you choose a pledge level that includes it, we’ll reduce the price by $10 (price of the Calrissa’s Menagerie add-on). Also, your $1 reservation goes towards the total purchase!
Last updated: June 24, 2025 11:08
How many extra sets of dice (or dice trays) do I need for every player to have their own set?
Gunner’s Chest x6 Extra Sets of Dice x2 Deluxe Dice Trays 2-Pack
Quartermaster’s Chest x4 Extra Sets of Dice x1 Deluxe Dice Trays 2-Pack
All In Captain’s Chest x4 Extra Sets of Dice x1 Deluxe Dice Trays 2-Pack
A few folks reached out wanting everyone to have enough dice to never share or have to reroll. For the saltiest of the Old Salts we’ve given the numbers above!
Last updated: June 24, 2025 12:50
Will Red Tides be in other languages besides English?
No, not initially. However, we are looking for partners in other territories who would be willing to partner with us to support retail in the EU in other languages.
Last updated: July 01, 2025 18:25
Pledges and Rewards
What do I get when I pledge? Each pledge tier lists exactly what’s included—the core game, upgrades, exclusives, and stretch goals unlocked during the campaign.
Can I upgrade my pledge later? Yes. After the campaign, you’ll be able to adjust your pledge in the pledge manager.
Can I get multiple copies? Yes. You can add extra copies in the pledge manager after the campaign ends.
Last updated: June 24, 2025 07:24
Support & Contact
How do I update my shipping address? You’ll be able to update your address through the pledge manager until we lock addresses prior to fulfillment.
How can I contact you if I have an issue? Reach out through the BackerKit messaging system or email us at [email protected]
Last updated: June 21, 2025 21:37
Shipping & Fulfillment
When will I get my game? Estimated delivery is Q1 2026. We’ll provide regular updates and let you know if anything changes.
Do you ship worldwide? Yes, though shipping rates vary by region and are calculated after the campaign in the pledge manager.
Will I have to pay customs or VAT? We’ll do our best to offer friendly shipping to major regions, but VAT and customs may apply depending on your country. Details will be clarified in the pledge manager. See the Shipping section of the launch page for details.
Last updated: June 23, 2025 19:47
Game-Specific Questions
What is Red Tides: A Tale of New Caribbea? It’s a cooperative naval strategy game where players work together to hunt merchants, upgrade their ships, and take down the tyrant John Davies before time runs out.
Is this a finished game? The core mechanics and design are complete. We’re using this campaign to fund final production, artwork polishing, and manufacturing.
Will the game be available in retail? We’re focused on crowdfunding first. Retail availability (if any) will be limited and priced higher. Some campaign rewards will never be available again.
Last updated: June 21, 2025 21:39
Why haven't I gotten any updates?
Apple ID Used for Login If you used the private rlay feature from apple Backerkit is unable to reach you. Please contact us at [email protected] to update your email address.
Example Apple ID email: [email protected]
Filtered or Moved to Spam If you’re not seeing our messages, they may have been filtered into your spam, promotions, or junk folders. Here’s how to make sure you receive all future updates:
Check your spam or promotions folder and look for emails from: @tortugasgames.com or @backerkit.com
Mark the message as “Not Spam” or move it to your primary inbox.
Add the following addresses to your email contacts or safe sender list: - [email protected] - [email protected] - [email protected] If you’re using Gmail, drag our emails into your Primary tab so future messages show up there.
Still not seeing our updates? Reach out to us directly at [email protected] and we’ll help troubleshoot.
Last updated: June 23, 2025 19:52
What's the refund policy?
Because this is a crowdfunding campaign, all pledges are considered final once the campaign ends. However, we understand that sometimes things change. Here’s how we handle refund requests:
Before the campaign ends: You can cancel or adjust your pledge directly through BackerKit.
After the campaign ends: Refunds are generally not guaranteed because funds are immediately used for production and fulfillment. That said, if you have a special circumstance, please reach out to us at [email protected] and we’ll do our best to help.
If there’s an issue with your order (missing, damaged, or incorrect items), we’ll make it right. Please contact us within 30 days of receiving your package and we’ll resolve the issue as quickly as possible.
Last updated: June 23, 2025 19:54
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.